Services | TECHNOLOGY
Conversational AI
Conversation AI is a branch of Artificial Intelligence that focuses on the development of natural language processing and understanding capabilities in computer systems to enable them to engage in human-like conversations. These applications can be integrated into various platforms, such as chatbots, virtual assistants, and customer service systems, to provide users with personalized and efficient interactions.
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Knowledge-driven chatbot
A knowledge-driven chatbot is a type of chatbot that is designed to provide information or answer questions based on pre-existing knowledge. Its field of expertise can be expanded by integrating with external information sources such as web pages or SQL databases, which opens almost unlimited learning capabilities. A chatbot like that is most commonly used to automate customer support across industries.
Key features:
Common use cases:
Healthcare
Education
E-commerce
Legal
Consulting
Scenario-driven chatbot
Scenario-driven chatbots are designed to handle specific scenarios. They are used in many industries, including customer service, e-commerce, banking and finance, healthcare, education, and travel. They are best suited for handling repetitive and simple tasks, such as providing information and guiding users through a process.
Key features:
Common use cases:
Healthcare
Hospitality
Customer support
Food delivery
Education